India is poised to become one of the largest offshore remote processing centers in the world. As geography becomes unimportant due to advances in telecommunications, the global trend among companies is towards outsourcing non-core areas of business. Thus, India is now emerging as a preferred destination for outsourcing of IT-enabled services, which include call centers, medical transcription and back-office operations. According to a recent report from IDG, over the next eight years India could corner about 12 percent of the projected $142 billion global market for IT-enabled services.

India enjoys several geographical advantages as a remote processing center:

Language: India has the second-largest English-speaking population in the world. English is the principal language for the transaction of business in the country.

Work Force: The country possesses a huge pool of computer literate, graduate and technical manpower.

Reliability and Security: The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service. Indian companies are also increasingly adapting to international quality and security standards.

Telecom Infrastructure: Realizing the importance that IT-enabled services can play as a growth engine for the Indian economy, India has been making significant improvements in the quality of its telecommunications infrastructure.

Legislative Framework: The Government of India is very supportive of the IT-enabled services industry and offers special policies and tax exemptions to fuel the growth of this industry in the country. The removal of trade barriers has been the added catalyst in the growth of offshore outsourcing services in the country.

Cost-effectiveness: Outsourcing to India means substantial cost and time saving compared to most of the rest of the world. Indian companies can provide call center services to clients based in the U.S. or the U.K. at significantly lower costs as compared to the U.S., U.K. or Australia.

Time Zone: A virtual 12-hour time zone difference with the USA and other markets for call center services is in India's favor.

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